Terms of Service

Welcome to Plan Holiday. These Terms of Service ("Terms") govern your use of our website and services operated by Plan Holiday Ltd, a company registered in England and Wales.

By accessing or using our website at planholiday.co.uk ("Website") and our hotel booking services ("Services"), you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access our Services.

We reserve the right to update these Terms at any time. Continued use of our Services after changes constitutes acceptance of the revised Terms. We encourage you to review this page periodically.

"Company", "We", "Us", or "Our" refers to Plan Holiday Ltd, registered in England and Wales.

"User", "You", or "Your" refers to any individual or entity accessing our Services.

"Booking" refers to any hotel reservation made through our platform.

"Service Provider" refers to hotels, accommodations, and other third-party suppliers whose products or services are available through our platform.

"Content" refers to all text, images, data, and other materials available on our Website.

You must be at least 18 years old and have the legal capacity to enter into binding contracts to use our Services.

When creating an account, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials.

You are solely responsible for all activities that occur under your account. You must notify us immediately of any unauthorised use of your account.

We reserve the right to suspend or terminate accounts that violate these Terms or for any other reason at our sole discretion.

All bookings made through our platform are subject to availability and confirmation. A booking is only confirmed when you receive a confirmation email from us.

Prices displayed on our Website are in the currency indicated and include applicable taxes unless otherwise stated. We reserve the right to correct any pricing errors.

You are responsible for ensuring all booking details (dates, guest names, special requirements) are accurate at the time of booking.

Room rates, availability, and conditions are determined by the Service Providers. We act as an intermediary and do not own or operate the accommodations.

Special requests (room preferences, dietary requirements, accessibility needs) are forwarded to Service Providers but cannot be guaranteed.

Payment must be made in full at the time of booking unless otherwise specified. We accept major credit and debit cards as indicated on our Website.

All payments are processed securely through our payment service providers. We do not store your full card details on our servers.

By providing payment information, you represent that you are authorised to use the payment method and authorise us to charge the applicable fees.

In cases where payment at the hotel is available, you must present a valid payment method upon check-in as required by the Service Provider.

Currency conversion rates, if applicable, are determined at the time of transaction and may differ from rates published elsewhere.

Cancellation policies vary by booking and are displayed during the reservation process. Please review the specific cancellation terms before confirming your booking.

Refunds, where applicable, will be processed to the original payment method. Processing times may vary depending on your financial institution.

Non-refundable bookings cannot be cancelled or modified without forfeiting the full booking amount.

For cancellations due to circumstances beyond your control, please contact our customer support team. Each case will be reviewed individually.

No-shows (failure to arrive without prior cancellation) may result in charges as per the Service Provider's policy.

We are not responsible for cancellations or changes made by Service Providers. In such cases, we will assist you in finding alternative accommodation or processing refunds where applicable.

You agree to use our Services only for lawful purposes and in accordance with these Terms.

You must not use our Services to make speculative, false, or fraudulent bookings.

You are responsible for complying with all applicable laws, including immigration and visa requirements for your travel destination.

You must treat Service Provider staff and property with respect and comply with their rules and policies.

Any damage caused to hotel property during your stay may result in additional charges as determined by the Service Provider.

All content on our Website, including text, graphics, logos, images, and software, is the property of Plan Holiday Ltd or its licensors and is protected by UK and international copyright laws.

You may not reproduce, distribute, modify, or create derivative works from any content without our prior written consent.

Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.

User-generated content (reviews, feedback) submitted to our platform grants us a non-exclusive, royalty-free licence to use, reproduce, and display such content.

Our Services are provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the reliability, accuracy, or availability of our Services.

We act as an intermediary between you and Service Providers. We are not liable for the actions, omissions, or negligence of Service Providers.

To the maximum extent permitted by law, Plan Holiday Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our Services.

Our total liability for any claim arising from these Terms or your use of our Services shall not exceed the amount paid by you for the relevant booking.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under English law.

You agree to indemnify, defend, and hold harmless Plan Holiday Ltd, its directors, officers, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

(a) Your use of our Services or violation of these Terms;

(b) Your violation of any third-party rights, including Service Providers;

(c) Any content or information you submit through our platform;

(d) Your breach of any applicable laws or regulations.

Your privacy is important to us. Our collection and use of personal data is governed by our Privacy Policy, which forms part of these Terms.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our Services, you consent to the collection and processing of your data as described in our Privacy Policy.

We may share your booking information with Service Providers as necessary to fulfil your reservation.

Our Website may contain links to third-party websites or services that are not owned or controlled by Plan Holiday Ltd.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

Your interactions with third-party services are solely between you and the third party. We encourage you to review their terms and privacy policies.

We shall not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including but not limited to:

Natural disasters, acts of God, pandemics, epidemics, war, terrorism, civil unrest, government actions, strikes, or other industrial disputes.

In such events, we will use reasonable efforts to minimise disruption and assist affected customers where possible.

We aim to resolve any disputes or complaints promptly and fairly. Please contact our customer support team in the first instance.

If we cannot resolve a dispute informally, you may refer the matter to an alternative dispute resolution (ADR) provider approved by the Chartered Trading Standards Institute.

For EU/EEA residents, you may also use the European Commission's Online Dispute Resolution platform.

These Terms shall be governed by and construed in accordance with the laws of England and Wales.

Any disputes arising from these Terms or your use of our Services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer, you may also bring proceedings in the courts of your country of residence if it is within the UK.

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

These Terms constitute the entire agreement between you and Plan Holiday Ltd regarding our Services and supersede any prior agreements.

We may assign or transfer our rights and obligations under these Terms without notice. You may not assign your rights without our written consent.

If you have any questions about these Terms of Service, please contact us:

Plan Holiday Ltd

Email: support@planholiday.co.uk

Address: United Kingdom

We aim to respond to all enquiries within 48 hours during business days.